Service Terms

1. About These Terms

These terms cover the use of this website to request a quote, callback, or moving enquiry from Emerald logistics solutions.

They do not replace any written quote, booking confirmation, or job-specific service terms issued for an actual move. If a written quote or booking confirmation includes more specific service terms for your job, those terms take precedence.

2. Quote Requests and Accuracy

Please provide accurate details about the move, including postcodes, dates, property type, access, stairs, parking restrictions, and any unusual or bulky items.

Quotes are based on the information provided. If the scope of the move changes, the team may need to update the price, labour, or vehicle requirements.

3. Quotes, Bookings and Changes

Sending a form or calling from this website does not by itself create a binding booking. A booking is only confirmed when Emerald logistics solutions has reviewed the job details and confirmed availability and price in writing.

If dates, addresses, inventory, access conditions, or requested services change after quoting, the team may need to revise the quote before confirming or carrying out the job.

4. Pricing, Access and Extras

Pricing can be affected by factors such as walking distance, upper floors, dismantling, packing, waiting time, storage requirements, restricted access, and whether extra labour or a different vehicle is needed.

The clearer the move details are at quote stage, the more accurately the job can be priced from the start.

5. Cancellations and Rescheduling

Any cancellation, postponement, waiting-time, or wasted-journey charges that apply to an actual booking should be set out in the written quote or booking confirmation where relevant.

If you need to change a confirmed move, contact the team as early as possible so they can advise what options remain available.

6. Liability and Insurance

The removals or transport service itself is provided by Emerald logistics solutions, not by Move and Store. Insurance position, liability limits, exclusions, and any customer responsibilities for packing or declared value should be confirmed in the written quote or booking paperwork for the job.

7. Platform Role

Move and Store, operated by Xiza Ltd, provides the secure website, form handling, and tracking platform used on this domain. Move and Store is not the removals operator, does not price or deliver the move, and does not replace the operator's own written service terms.

8. Contact

Questions about an enquiry or quote should be directed to Emerald logistics solutions.

Contact: eolusegun990@gmail.com or 07771023615