Privacy Policy

1. Who Controls Your Data

Emerald logistics solutions is the data controller for personal data submitted through this website, including quote requests and call enquiries.

Move and Store (operated by Xiza Ltd) provides the software platform used to process, store and manage this data on behalf of Emerald logistics solutions. In data protection terms, Move and Store acts as a data processor for these records.

2. Data We Collect

Contact details: name, phone number, email address
Move details: postcodes, addresses, move date, property type, notes
Ad attribution data: source, campaign tags, and click identifiers (for example GCLID)
Technical data: device/browser information and page interaction events

3. How We Use Your Data

To respond to quote requests and arrange removals services
To contact you by phone, email or SMS about your enquiry
To improve campaign and website performance
To keep records for service delivery, quality control and legal compliance

4. Legal Basis

We process data under contract-related necessity (to provide quotes/services), legitimate interests (running and improving our services), and legal obligations where required.

5. Sharing and Processors

Your data may be processed by trusted service providers used by the platform:

Move and Store platform infrastructure (Xiza Ltd)
Supabase (database and authentication hosting)
Vercel (application hosting and delivery)
Resend (transactional email delivery)
Google Ads (lead form and campaign attribution data, where applicable)

We do not sell personal data.

6. Retention

Enquiry and customer records are retained only as long as necessary for quoting, operational service, reporting and legal obligations.

7. Your Rights

Under UK GDPR, you may request access, correction, deletion or restriction.

Contact: eolusegun990@gmail.com or 07771023615

8. Complaints

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint